Privacy Policy

AVENDA HEALTH, INC.

• Avenda Health is a provider of healthcare technology solutions.
• This Privacy Policy describes how Avenda Health, Inc. (“Avenda Health, we or us”) collects, uses, discloses and secures information collected from or about you through its website and any online services owned and controlled by Avenda Health at www.AvendaHealth.com. Avenda Health is committed to protecting your privacy and keeping you informed of how we collect and safeguard your personal information. Anyone who accesses or utilizes our Services is hereinafter referred to as a “user”, or collectively th “users”. In this Privacy Policy the individual user will be referred to as “you” or “your”. This Privacy Policy and The Terms of Use govern the collection of information and use of Services, website and applications as applicable provided for made by Avenda Health (the “Services”). By using our Services, you consent to the terms of this Privacy Policy and to Avenda Health collecting, using or storing such information consistent with this Privacy Policy and our Terms of Use, which may be modified from time to time pursuant to the Modification provision of the Terms of Use. Avenda Health may updates this Privacy Policy in its sole discretion in accordance with the modification provisions of our Terms of Use, collectively (“Terms”).

WHAT IS PERSONAL DATA?

• Personal Data is information that specifically identifies an individual such as name, address, IP address, phone number, email address, demographic information such as gender, date of birth, geographic information and preferences for using or communicating with you when such information as identified by you in communications with Avenda Health (“Personal Data”).

WHAT DATA DO WE COLLECT?

• You may provide Personal Data to Avenda Health when you interact with the Services we provide. Some examples of how we collect information or you provide information are: (1) Emailing Avenda Health through our website or at the company information address provided. (2) Submitting a resume, cover letter or job application on our website or by email. We may use commonly used browser storage mechanisms and information gathering navigational tools such as tokens, cookies, and IP addresses. When you interact with our website through the Services, we receive and store certain non-identifiable information. Avenda Health may store such information in databases owned by Avenda Health, Avenda Health affiliates, agents or service providers.
• Website Navigational Information we may collect: Browser Token: We may use browser storage to make interactions with our website easy and meaningful. When you visit our website, our servers send an encrypted token to your computer. Standing alone, these tokens do not personally identify you. The token only recognizes your web browser.
• Cookies: When you visit the Services on our website, some information is automatically collected such as our computer’s Internet Protocol (“IP”) address, your browser operating system, browser type, referring website, date and time you visited our site. This information is collected through the use of “cookies”. A cookie is a piece of information that the computer that hosts our Services gives your browser when you access our Services.
• IP addresses: When you visit our website, we may collect your Internet Protocol (“IP”) address to track and aggregate non-personal information. Information related to your IP address may contain information about your domain provider, internet provider and general geographic location.
• By voluntarily submitting Personal Data and using the Services, you are consenting to Avenda Health’s use of our Personal Data pursuant to this Privacy Policy. You acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Avenda Health, and Avenda Health and any authorized third parties referred to herein located in the United States will have access to your Personal Data.
• This data is collected from our website, application, and service users only when the user has given Avenda Health consent to the process of his or her personal data for the purpose of powering the Avenda Health website, applications or further inquiry of Avenda Health services.
• Avenda Health does not allow minors under the age of 16 to sign up for Avenda Health services.

HOW DO WE COLLECT YOUR DATA?

• Information you provide to us directly:
  • Users directly provide Avenda Health with most of the data we collect. We collect data and process data when you:
    • Submit a website contact form, demo request, or join our marketing e-mail list.
    • Register online or sign up with any of our applications or services.
• Information we collect automatically:
  • We collect the following information automatically when you visit our website or use our applications:
    • Use or viewing of website or applications via your browser’s cookies we or our service providers set on your device as you navigate through our Service.
• From service providers:
  • For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors to deliver targeted advertising to you, third-party vendors for payment processing, or other third-party vendors that we use to provide the Service to you.

DOES AVENDA HEALTH SHARE MY INFORMATION WITH THIRD PARTIES?

• We may share your information with our vendors, service providers and other third parties that perform services on our behalf. We may share your information with third party business partners with whom we collaborate. These service providers and business partners will only receive access to your personal information as needed to provide services. Our service providers and business partners are subject to contractual obligations to protect the confidentiality of nonpublic information that is provided to them. Avenda Health may disclose information about you if we are required by law, regulation or legal process such as a court subpoena. We may also share information in response to a request by government agencies, such as law enforcement in connection with an investigation or suspected or actual unlawful activities, or when we believe the disclosure is necessary or appropriate to protect against or respond to physical, financial or other harm, injury or loss to property or individual. Avenda Health may share your information with your permission as received by email or other written form.

HOW DOES AVENDA HEALTH USE PERSONAL DATA AND OTHER INFORMATION?

• Avenda Health uses the information we collect about you for a number of purposes including:
  • Providing you a customized experience on our Website, improving our website by analyzing how you use it and managing our network.
  • Identify and manage individual user information – Avenda Health uses your data provided from Avenda Health applications to better understand user behavior to continually improve our applications.
  • Avenda Health may also use your personal information provided in email to communicate with you and respond to your inquiries including without limitation questions regarding clinical trials, products and applications for employment for potential employment opportunities.
  • Avenda Health uses your data collected from website contact forms to contact users who have product questions, requested a demo, or have requested product information.
  • We may use information we collect for marketing purposes, such as providing you with promotional materials that may be useful, relevant, valuable or otherwise of interest to you.
  • Send marketing offers and updates on product information – Avenda Health uses your data collected from our mailing list forms to e-mail you with offers or further information on other products and services we think you might like.
  • Verify and process orders and payments – Avenda Health may send your data to, and also use, the resulting information from credit reference agencies to prevent fraudulent purchases.
  • Where required under applicable law, we will obtain your prior opt-in consent to send you electronic marketing communications. We take seriously the trust you have placed in us with your Personal Data.
  • To protect against unauthorized destruction, loss, alteration, access, disclosure, or use (collectively, “Unauthorized Processing”), we maintain administrative, technical, and physical safeguards designed to protect the information you provide and that we collect about you. Unfortunately, despite these efforts, we cannot ensure or warrant the security of any information you provide to us. In addition, we are not responsible for the security of information you transmit to the Website over networks that we do not control, including the Internet and wireless networks. As a result, we will not be liable for any loss or damage arising from any Unauthorized Processing of your information.

HOW DO WE STORE YOUR DATA?

• Avenda Health utilizes Amazon Web Services (AWS) as a data hosting provider and to securely store your data. Avenda Health has defined security policies and administers a security program to protect user data. Avenda Health has a Data Processing Agreement (DPA) in place with AWS outlining proper safeguards of sensitive data. Data is secured through secured networking, encryption, and best security practices.
• Avenda Health will store your personal data while you have an active Avenda Health account or utilize Avenda Health services. Once your data is no longer monitored or utilized by Avenda Health, we will delete your personal data and remove this data from our systems.

USERS OUTSIDE OF THE UNITED STATES:

• Avenda Health is based in the state of California in the United States. The information processes and transmitted to you through Services are subject to United States laws. The privacy laws in your state or country of residence may be different from the United States. If you are visiting from another country with laws governing data collection and use, please note that we may transfer your information to recipients in countries other than the country in which you originally provided the information- such as to the United States, where some of our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, security safeguards are in place where we disclose personal data to a third party in another country, to ensure your personal data remains protected. When we transfer your Personal Data it will be in compliance with this Privacy Policy. By using the Services, you are consenting to the storage, use and transmission of your Personal Data for processing. Avenda Health will take reasonable necessary steps to ensure your Personal Data is treated securely and in accordance with our Privacy Policy.

MARKETING

• Avenda Health would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.
• You have the right at any time to stop Avenda Health from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send an e-mail to support@avendahealth.com.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

• If you do not want Avenda Health to collect information through the use of cookies, your browser may allow you to be notified when you receive certain types of cookies and restrict or disable certain cookies. Each browser is different. You should check your browser’s Help menu to learn more about how to manage or change your browser settings including cookie preferences. Please note that if you disable or reject cookies, this may impact your ability to use certain Services on our website. You may opt-out of receiving non-services related emails from Avenda Health by emailing us at legal@AvendaHealth.com.
• Avenda Health would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
  • The right to access – You have the right to request Avenda Health for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request Avenda Health correct any information you believe is inaccurate. You also have the right to request Avenda Health to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Avenda Health erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Avenda Health restrict the processing of your personal data, under certain conditions.
  • The right to object to data processing – You have the right to object to Avenda Health’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Avenda Health transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@avendahealth.com.

COOKIES

• Cookies are text files places on your computer to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
• For further information, visit allaboutcookies.org.
• How do we use cookies?
  • Avenda Health may use cookies in a range of ways to improve your experience on our website and application, including:
    • Understanding how you use our website.
    • Keeping you signed in when you open a new browser tab.
  • What types of cookies do we use?
    • Functionality – Avenda Health uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third party cookies are used.
  • How to manage cookies:
    • You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

PRIVACY POLICIES OF OTHER WEBSITES

• Avenda Health website and applications may contain links to other websites. Our privacy policy applies only to our website and applications, so if you click on a link to another website, you should read their privacy policy.

LINKS TO OTHER SITES

• The Services may contain links to other websites. Any Personal Data you provide to linked pages is provided directly to that third party and is subject to the privacy policy of that third party. Avenda Health is not responsible for Personal Data provided by you to a third party using a link from our website. Links are provided only as a convenience.

CHILDREN’S PRIVACY:

• Avenda Health does not seek or knowingly collect any personal information about children under the age of thirteen (16) years of age. If we become aware that we have unknowingly collected personal information from a child (as defined here), we will make commercially reasonable efforts to delete such information from our database. If you are a parent or guardian of a minor who has provided us information and become aware that the child has shared his/her information with us please contact us at legal@AvendaHealth.com to request the information be deleted.

GOVERNING LAW:

• This Privacy Policy is governed by the laws of California and is subject to the same terms and conditions provided in the Terms of Use.

CALIFORNIA PRIVACY RIGHTS

• California residents may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes and the categories of information we may disclose. To make a request please email legal@avendahealth.com. You may also contact the Compliant Assistance Unity of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Website or to receive further information regarding use of the Website.

UPDATES TO OUR PRIVACY POLICY

• Avenda Health may update this Privacy Policy from time to time in its sole discretion. We will use best efforts to notify you of updates to our Privacy Policy and Terms of Use by posting a notice on our website or sending you an email. You are encouraged to review this policy and the Terms of Use periodically and contact us with questions.
• Avenda Health keeps its privacy policy under regular review. This privacy policy was last updated August 2, 2023.

HOW TO CONTACT US

• If you have any questions about Avenda Health’s privacy policy, the data we hold on you, or you would like to exercise on of your data protection rights, please do not hesitate to contact Avenda Health’s Data Protection Officer at support@avendahealth.com. Should you wish to report a complaint or if you feel that Avenda Health has not addressed your concern in a satisfactory manner, you may contact dataprivacy@avendahealth.com. We will investigate and respond to your complaint as quickly as possible.